Privacy Policy
Last updated: October 23, 2026
Overview
This Privacy Policy explains how J Manchester LLC ("we", "us", or "Ada") collects, uses, and protects information in connection with the AdaAI assistant, business receptionist, and optional Ada Customer Care SMS service.
Information we collect
- Call information. When you call our line, we may collect your phone number, the date and time of the call, and an audio-derived transcript and summary of the conversation.
- Account information. For the account owner, we store the email address and credentials used to sign in, along with notes, tasks, and assistant conversations they create.
- Technical data. Standard logs such as IP address and browser type, used to keep the service secure and reliable.
How we use information
We use the information above to answer and route calls, generate message summaries for the account owner, operate and secure the service, and respond to support requests. We do not sell your personal information, and we do not send unsolicited marketing.
Message & call consent
By calling a line answered by Ada, you consent to having your call handled, transcribed, and summarized so we can relay your message to the account owner. Callers are informed they are speaking with an automated assistant and may end the call at any time.
Data sharing
We share information only with service providers that help us operate the service (for example, our telephony and cloud infrastructure providers), and when required by law. These providers are bound to use the information only to provide services to us.
Ada Customer Care SMS privacy
The optional Ada Customer Care program uses (941) 420-6630 for Ada support questions and follow-ups you request. It does not send promotional messages or enroll you in another business's campaigns. Calling us, buying a service, or creating an account is not SMS consent.
We collect your mobile number, the consent wording and version you accepted, consent and withdrawal timestamps, inbound confirmation, message contents, and delivery status. We temporarily store hashed rate-limit identifiers to prevent abuse. We use this information to provide customer care, honor opt-outs, document permission, and protect the service.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not sold, rented, or shared for marketing. We disclose only the information needed to service providers delivering and securing this program, or as required by law.
Message content is retained for up to 180 days; consent evidence is retained for up to four years. Expired records are removed during program activity. Current consent state and minimal suppression records are retained to honor your choices. Contact us to request access or deletion; we may retain limited records necessary to honor an opt-out or meet legal obligations.
Reply STOP to withdraw SMS consent or email [email protected]. Reply HELP for assistance. See the SMS Terms and optional consent form.
Your choices
You may request access to, correction of, or deletion of a message or transcript associated with your call by contacting us at [email protected].
Contact us
J Manchester LLC
1150 NW 72nd Ave, Miami, FL 33126, United States
[email protected]
(941) 420-6630